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Privacy Policy

Privacy Policy for www.raficosseiran.com and www.profoundliving.ca

Effective Date: October 5, 2024
Last Modified: October 5, 2024

 

1. INTRODUCTION

This Privacy Policy applies to www.raficosseiran.com and www.profoundliving.ca (the "Websites") and outlines the collection, usage, and protection of personal information provided by users ("End-Users"). The entity responsible for the collection and use of personal information on the Websites is Rafic Osseiran (referred to as "the Company").

This policy complies with Quebec’s Loi 25, the General Data Protection Regulation (GDPR), and other applicable privacy laws. By accessing or using the Websites, End-Users agree to the terms outlined in this Privacy Policy.

 

2. COLLECTION OF PERSONAL INFORMATION

(a) Information Collected Directly from End-Users

The Websites collect the following personal information when voluntarily provided by End-Users:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and any other login credentials required for accessing services.
  • Transaction Information: Payment details, purchase history for services, courses, eBooks, and coaching programs.
  • Correspondence: Any information submitted via emails, contact forms, or live chat interactions.

(b) Information Collected Automatically

The following information is collected automatically when End-Users interact with the Websites:

  • Browser and Device Information: IP address, browser type, operating system, device model, and other technical details.
  • Cookies and Tracking Data: Information about browsing activities, preferences, and interactions with the Websites.

Cookies are used to enhance user experience, store user preferences, and provide analytical data to improve services. End-Users can manage cookie preferences through their browser settings. Disabling cookies may limit the functionality of the Websites.

 

3. USE OF PERSONAL INFORMATION

The collected personal information may be used for the following purposes:

  • Service Delivery: To provide and manage coaching services, online courses, and digital products (eBooks, etc.).
  • Personalization: To tailor content, product offerings, and communication to End-Users’ preferences.
  • Customer Support: To respond to End-User inquiries, support requests, and service-related communications.
  • Transaction Processing: To process payments for services or products, manage billing, and provide order confirmations.
  • Marketing Communications: To send promotional content, newsletters, and updates, subject to End-Users' consent where required.
  • Legal Compliance: To comply with legal obligations, enforce terms of service, and protect the rights and safety of End-Users and others.

 

4. DISCLOSURE OF PERSONAL INFORMATION

Personal information may be disclosed under the following circumstances:

  • Third-Party Service Providers: The Company may share personal information with trusted third-party vendors to assist with the operation of the Websites (e.g., payment processing via PayPal, website hosting via Kajabi, and data analytics).
  • Legal Obligations: Personal information may be disclosed to comply with applicable laws, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

Personal information will not be sold, rented, or traded to third parties for marketing purposes without End-User consent.

 

5. INTERNATIONAL DATA TRANSFERS

Personal information collected from End-Users may be stored and processed in any country where the Company or its service providers operate. End-Users' personal information may be transferred to jurisdictions outside of Quebec or Canada. Where such transfers occur, appropriate safeguards will be in place to ensure the protection of personal information, in line with Quebec’s Loi 25 and GDPR.

 

6. RETENTION OF PERSONAL INFORMATION

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Transaction and account-related data will be retained for financial and legal record-keeping purposes. Once personal information is no longer needed, it will be securely deleted or anonymized.

 

7. SECURITY MEASURES

The Company takes the security of personal information seriously and implements reasonable technical and organizational measures to protect data against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and End-Users acknowledge that the security of their personal information cannot be guaranteed.

In the event of a data breach involving personal information that creates a real risk of significant harm, the Company will notify affected End-Users and relevant authorities in accordance with applicable laws.

 

8. RIGHTS OF END-USERS

In accordance with Quebec’s Loi 25 and GDPR, End-Users have the following rights regarding their personal information:

  • Right to Access: End-Users may request access to their personal information.
  • Right to Rectification: End-Users may request correction of any inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): End-Users may request the deletion of their personal information, subject to legal and contractual obligations.
  • Right to Data Portability: End-Users may request to receive their personal information in a commonly used and machine-readable format.
  • Right to Withdraw Consent: End-Users may withdraw consent to the processing of their personal information at any time, subject to legal requirements.

Requests to exercise these rights can be submitted via email at rafic@profoundliving.ca.

 

9. THIRD-PARTY LINKS

The Websites may include links to third-party websites or services. These third parties have their own privacy policies, and the Company is not responsible for their practices. End-Users are encouraged to review the privacy policies of any third-party websites they interact with.

 

10. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or a notice on the Websites. The "Effective Date" at the top of this policy indicates the most recent update. Continued use of the Websites following any changes constitutes acceptance of the revised Privacy Policy.

 

11. CONTACT INFORMATION

For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:

Rafic Osseiran
Email: rafic@profoundliving.ca